Request Status

The Request Status tab of the Service Requester Configuration tool allows you to specify the fields available to users for filtering service requests on the Service Request Status page.

To specify that a field should be available for filtering, select the check box to the left of the field.

An Access Group Permission (System) is also available to determine whether or not users should have the ability to view Service Requests made by others. If this permission is enabled, users have a field available to view requests made by other users.

Depending on the version of the Service Requester in use at your organization, you may also be able to specify if you want to have requesters view the detailed work order status on the Service Request Status page.